Refunds and cancellations

Before payment

• An enquiry creates no payment obligation. Declined requests incur no charge.
• We may request additional information if material or access is not ready.

Cancellation of paid work

• A 50% deposit is requested only after written scope approval.
• If you cancel before work starts, we refund the deposit except for unrecoverable payment processing charges where lawful.
• If work has begun, we may retain a fair amount for work already performed and refund the remainder where appropriate.
• Changed access, new requirements or provider delays do not automatically authorise additional charges.

Acceptance and service issues

• The sprint final balance is due after agreed acceptance tests pass and before final handover.
• Contact hello@methodandrecord.com about faults. The sprint includes 14 calendar days of fault correction in the agreed configuration after handover.
• If we cannot complete agreed work, we discuss a refund or partial refund based on what has been completed.
• Nothing removes rights that cannot lawfully be excluded. Existing client agreements and free pilot commitments are preserved.

Questions

Email hello@methodandrecord.com if you have questions about these terms or your order.